Privacy Policy

Protecting your personal details on our website

Last updated: 17 June 2011

By accepting our Website Terms or by visiting (“the Website”) you are accepting and consenting to the practices described in this Privacy Policy.

The Website is brought to you by Hinksford CDRM Ltd. Hinksford CDRM Ltd believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy inconjunction with the Website Terms.

When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services. You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the address below.

Some of the Personal Data we hold about you may be ‘sensitive personal data’ within the meaning of the Data Protection Act 1998, for example, information about your health or ethnic origin.

1. Collecting Information

We may collect Personal Data about you from a number of sources, including the following:

1.1. From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details.

1.2. From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.

1.3. From documents that are available to the public, such as the electoral register.

2. Using Your Personal Information

2.1. Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer thanis necessary to fulfil these purposes:

2.1.1. To help us to identify you when you contact us.

2.1.2. To help us to identify accounts, services and/or products which you could have from us orselected partners from time to time. We may do this by automatic means using a scoringsystem, which uses the Personal Data you have provided and/or any information we holdabout you and Personal Data from third party agencies (including credit referenceagencies).

2.1.3. To help us to administer and to contact you about improved administration of anyaccounts, services and products we have provided before, do provide now or will or mayprovide in the future.

2.1.4. To allow us to carry out marketing analysis and customer profiling (including withtransactional information), conduct research, including creating statistical and testing information.

2.1.5. To help to prevent and detect fraud or loss.

2.1.6. To allow us to contact you in any way (including mail, email, telephone, visit, text ormultimedia messages) about products and services offered by us and selected partnersunless you have previously asked us not to do so.

2.1.7. To keep you up to date with our member benefit scheme under which, as part of yourmembership benefits, we will give you membership information and details of discountsand offers we negotiate from time to time on behalf of our members. If you do not wish toreceive this benefit, please write to our Data Protection Manager at the address given inclause 7 below.

2.1.8. We may monitor and record communications with you (including phone conversationsand emails) for quality assurance and compliance.

2.1.9. We may check your details with fraud prevention agencies. If you provide false orinaccurate information and we suspect fraud, we will record this.

2.2. We will not disclose your Personal Data to any third party except in accordance with this PrivacyPolicy.

2.3. We may allow other people and organisations to use Personal Data we hold about you in thefollowing circumstances:

2.3.1. If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers,will be one of the transferred assets.

2.3.2. If we have been legitimately asked to provide information for legal or regulatory purposesor as part of legal proceedings or prospective legal proceedings.

2.3.3. We employ companies and individuals to perform functions on our behalf and we maydisclose your Personal Data to these parties for the purposes set out in clause 2.1 or, forexample, for fulfilling orders, delivering packages, sending postal mail and email, removingrepetitive information from customer lists, analysing data, providing marketing assistance,providing search results and links (including paid listings and links) and providingcustomer service. Those parties are bound by strict contractual provisions with us andonly have access to Personal Data needed to perform their functions, and may not use itfor other purposes. Further, they must process the Personal Data in accordance with thisPrivacy Policy and as permitted by the Data Protection Act 1998. From time to time,these other people and organisations to whom we may pass your Personal Data may beoutside the European Economic Area. We will take all steps reasonably necessary toensure that your Personal Data is treated securely and in accordance with this PrivacyPolicy and the Data Protection Act 1998.

2.4. Where you give us Personal Data on behalf of someone else, you confirm that you have provided them with the information set out in this Privacy Policy and that they have not objected to such use of their Personal Data.

2.5. In connection with any transaction which we enter into with you:

2.5.1. We, and other companies in our group, may carry out credit and fraud prevention checkswith one or more licensed credit reference and fraud prevention agencies. We and theymay keep a record of the search. Information held about you by these agencies may belinked to records relating to other people living at the same address with whom you arefinancially linked. These records will also be taken into account in credit and fraudprevention checks. Information from your application and payment details of your accountwill be recorded with one or more of these agencies and may be shared with otherorganisations to help make credit and insurance decisions about you and members ofyour household with whom you are financially linked and for debt collection and fraudprevention. This includes those who have moved house and who have missed payments.

2.5.2. If you provide false or inaccurate information to us and we suspect fraud, we will recordthis and may share it with other people and organisations. We, and other credit andinsurance organisations, may also use technology to detect and prevent fraud.

2.5.3. If you need details of those credit agencies and fraud prevention agencies from which weobtain and with which we record information about you, please write to our DataProtection Manager at Hinksford CDRM Ltd, 9 Victoria Road, Fulwood, Preston, PR28ND .

3. Protecting Information: We have strict security measures to protect Personal Data.

3.1. We work to protect the security of your information during transmission by using Secure SocketsLayer (SSL) software, which encrypts information you input.

3.2. We reveal only the last five digits of your credit card numbers when confirming an order. Ofcourse, we transmit the entire credit card number to the appropriate credit card company duringorder processing.

3.3. We maintain physical, electronic and procedural safeguards in connection with the collection,storage and disclosure of personally identifiable customer information. Our security proceduresmean that we may occasionally request proof of identity before we disclose personal informationto you.

3.4. It is important for you to protect against unauthorised access to your password and to yourcomputer. Be sure to sign off when you finish using a shared computer.

4. The Internet

4.1. If you communicate with us using the Internet, we may occasionally email you about our servicesand products. When you first give us Personal Data through the Website, we will normally giveyou the opportunity to say whether you would prefer us not to contact you by email. You can alsoalways send us an email (at the address set out below) at any time if you change your mind.

4.2. Please remember that communications over the Internet, such as emails and webmails(messages sent through a website), are not secure unless they have been encrypted. Yourcommunications may go through a number of countries before they are delivered – this is thenature of the Internet. We cannot accept responsibility for any unauthorised access or loss ofPersonal Data that is beyond our control.

4.3. We may use ‘cookies’ to monitor how people use our site. This helps us to understand how ourcustomers and potential customers use our website so we can develop and improve the design,layout and function of the sites. A cookie is a piece of information that is stored on yourcomputer’s hard drive through your browser, to recognise your browser and which records how youhave used a website. This means that when you go back to that website, it can give you tailoredoptions based on the information it has stored about your last visit. You can normally alter thesettings of your browser to prevent it from accepting cookies.

4.4. If you do not want us to use cookies in your browser, you can set your browser to reject cookiesor to tell you when a website tries to put a cookie on your computer. However, you may not beable to use some of the products or services on our website without cookies.

5. Turning Off Cookies in Different Browsers. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting newcookies, how to have the browser notify you when you receive a new cookie and how to disable cookiesaltogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flashcookies, by changing the add-ons settings or visiting the website of its manufacturer.

6. Links

6.1. The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.

6.2. These third-party websites and advertisers, or Internet advertising companies working on theirbehalf, sometimes use technology to send (or “serve”) the advertisements that appear on theWebsite directly to your browser. They automatically receive your IP address when this happens.They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixelgifs), and other technologies to measure the effectiveness of their ads and to personaliseadvertising content. We do not have access to or control over cookies or other features that theymay use, and the information practices of these advertisers and third-party websites are notcovered by this Privacy Policy. Please contact them directly for more information about theirprivacy practices. In addition, the Network Advertising Initiative offers useful information aboutInternet advertising companies (also called “ad networks” or “network advertisers”), includinginformation about how to opt-out of their information collection.

6.3. We exclude all liability for loss that you may incur when using these third party websites.

7. Further Information

7.1. If you would like any more information or you have any comments about our Privacy Policy,please either write to us at Data Protection Manager, Hinksford CDRM Ltd, 9 Victoria Road,Fulwood, Preston, PR2 8ND , or email us at

7.2. We may amend this Privacy Policy from time to time without notice to you, in which case, we willpublish the amended version on the Website. You confirm that we shall not be liable to you orany third party for any change to this Privacy Policy from time to time. It is your responsibility tocheck regularly to determine whether this Privacy Policy has changed.

7.3. You can ask us for a copy of this Privacy Policy and of any amended Privacy Policy by writing tothe above address or by emailing us at This Privacy Policy applies toPersonal Data we hold about individuals. It does not apply to information we hold aboutcompanies and other organisations.

7.4. If you would like access to the Personal Data that we hold about you, you can do this by emailingus at or writing to us at the address noted above. There may be anominal charge of £10 to cover administrative costs.

7.5. We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us thatwe are holding any inaccurate Personal Data about you, we will delete it or correct it promptly.Please email us at or write to us at the address above to update yourPersonal Data.

Hinksford CDRM Ltd (Registered number 6044362), whose registered office is at 9 Victoria Road, Preston, PR2 8ND , knows that you care how information about you is used and shared and we appreciateyour trust in us to do that carefully and sensibly. This notice describes our privacy policy and forms part of ourwebsite terms and conditions (“Website Terms”).

© 2011 Hinksford CRDM Ltd | Privacy Policy Website Design